SHINDX is operated by Dearson Global FZ LLC in the United Arab Emirates.

We respect your privacy and are committed to handling your personal information responsibly.

Information We Collect

When you visit our website, create an account, place an order or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Order details and purchase history
  • Customer service enquiries
  • Device, browser and website usage information
  • Marketing preferences

How We Use Your Information

We use personal information to:

  • Process and fulfil orders
  • Arrange delivery
  • Communicate order updates
  • Provide customer support
  • Manage returns and refunds
  • Maintain website security
  • Improve our products, services and website
  • Comply with applicable legal obligations
  • Send promotional communications where permitted

Payment Processing

Online payments are processed through our payment service provider, Stripe.

Payment information is handled through the payment processing systems used at checkout.

SHINDX does not intentionally store complete payment card numbers on its own website servers.

Sharing Your Information

We may share relevant personal information with service providers involved in operating our business, including:

  • Payment processors
  • Fulfilment and delivery partners, including iCARRY
  • Website hosting and ecommerce service providers
  • Email and customer communication providers
  • Analytics and advertising service providers, where applicable

We share information only for appropriate business purposes or where legally required.

Cookies and Analytics

Our website uses cookies and similar technologies to support essential shopping functions, understand website usage and, where enabled, measure advertising performance.

These technologies may include Google Analytics and Meta Pixel.

Where required, visitors will be provided with appropriate cookie information and choices.

Marketing Communications

We may send product news, promotional offers and other marketing communications where permitted by applicable law.

You may unsubscribe from marketing emails using the unsubscribe link or by contacting us.

Data Security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration and misuse.

However, no online system can guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order management, customer support and applicable legal or accounting obligations.

Your Privacy Rights

Subject to applicable law, you may request access to, correction of or deletion of your personal information, or exercise other available privacy rights.

Certain information may need to be retained for legal, accounting or legitimate operational purposes.

International Service Providers

Some service providers may process information outside the UAE. Where applicable, we will handle such transfers in accordance with relevant data protection requirements.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.

Contact Us

For privacy-related enquiries:

support@shindx.com

Business: Dearson Global FZ LLC, United Arab Emirates.